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Smart SaaS

A SaaS web application for corporations

Smart SaaS is a solution for large companies and corporations from any industry needing help handling many different channels through which they receive customer feedback and inquiries. The app's main goal is to improve the work of both customer service teams and managers, as well as boost the customer experience.

Expertise

Project Management
Product Design & Branding

Industry

Healthcare, Banking

Timeline

1 week (ongoing)

Tech stack

SaaS Boilerplate, Miro

Requirements
Challenge
Process
Technical Requirements

All main phases of building the Smart SaaS app have been done in Miro. That's where the project management and design teams worked on the wireframes and prototypes, bringing their idea to life.

One of the standard requirements of our innovation lab is incorporating our own SaaS Boilerplate into the concept. So, they planned to use it to add essential features to their solution – users log in and verification, transactional emails, and subscription model.

The second additional requirement was using AI as a part of the solution. They chose the ChatGPT API, for which they found several applications – like automatically resolving simple, common customer requests, supporting customer service specialists with instructions for more complex cases, transcribing voice conversations, or detecting emotions in customer feedback.

As Smart SaaS is still in the concept phase, we have not decided which technologies will be used for the backend, frontend, infrastructure, and framework. It will be determined in the next stages of work on the project

The Challenge

Virtually every large company operating in the B2C segment faces the same problem – the multitude of points of contact with customers and the inefficient flow of information between different personas, both inside and outside the company. It is mainly due to the massive amount of data, the complexity of the systems used, and limited human resources.

The customer service department employees seek a tool that will improve and accelerate the handling of incoming feedback, requests, and inquiries and enable automatic categorization based on selected criteria.

Managers desperately need categorized data from customers' feedback and inquiries to make accurate data-based decisions to improve the operation of the customer service department and the entire enterprise and to boost the customer experience.

In turn, customers would benefit from a solution that would reduce their frustration – by informing them about each step of the ticket handling process and sending feedback each time.

Our Process

Think about your company's ultimate dashboard, storing all customer information, including feedback, bug reports, inquiries, complaints, or praises. It is seamlessly integrated with all forms, chats, phone numbers, email addresses, or surveys, and what's more, with AI, it can automatically sort, categorize and analyze all this data. That's precisely what Smart SaaS is – a complete platform that simplifies user data flow within a business.

AI is the backbone of the Smart SaaS app, allowing to automate all simple tasks and providing support in more demanding ones. Starting from customer service, it can solve generic issues without human involvement, saving resources for more advanced tasks.

For managers, reports on feedback and other user requests are the most important source of information. With Smart SaaS, they can quickly analyze data, look for patterns and make decisions based on specific numbers and values.

But it doesn't stop there! There's another level of automation – Smart SaaS can provide AI-generated suggestions for improvements with actionable tickets directed to the departments to which the fixes apply. It also prioritizes all issues, enabling work to be evenly distributed so the customer experience is as high as possible.

In conclusion, Smart SaaS is a crucial tool that allows you to bring order to the inexhaustible waterfall of customer information your business is struggling with. And by solving issues within the company, it also boosts the customer experience.

what partners say about us?

With AI-powered automation and seamless integration, Smart SaaS optimizes the flow of user data, benefiting both customer service teams and managers. It provides valuable insights, automates tasks, and generates actionable suggestions for improvements. By streamlining internal processes, Smart SaaS enhances the overall customer experience. It's a vital tool for businesses looking to improve operations and deliver exceptional service.
Alex Dziewulska
Head of Product Design
The code and the work were good quality and really what we were looking for. They were able to bring technical design thinking to the project. Project management was tight and I always knew what was happening.
Daniel Kiyoi
CEO & Founder Magic Dust
Apptension was flexible and professional. When I needed to quickly add capacity, it took a week or two at worst - often days. The cooperation enabled me to slowly scale up my own IT team, and the company was very helpful until the last moments of the transition.
Mateusz Oleksiuk
CEO LESS_
The technical creativity delivered by the team at Apptension was invaluable in the formation of our mixed reality start-up Hyper.
Nathan Sparshott
Co-Founder & CEO of Hyper
The SaaS Boilerplate Apptension built was a huge reason we were so successful, because all these little seemingly unrelated tasks and integrations needed to happen. If we had been working with anybody else, It would have probably taken months to do the same work.
Kwame Nyanning
CEO blkbx.
We needed their help to build the backend services and capabilities needed to deliver a production level on demand. Their ability to produce high-quality work with consistency while dealing with a new type of project was impressive.
Kelly O’Conor
Product Lead, Siberia
The project’s success has resulted in a long-term partnership for design and development. Apptension is a fantastic partner, who is willing to go above and beyond in order to deliver what the client needs.
Catarina Rocha
p(r)oud solutions
Apptension fared well in our project, working with our bespoke CMS and complex requirements. The designs were implemented well and the schedule was kept tight.
Christian Marc Schmidt
Partner at Schema
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Smart SaaS
A SaaS web application for corporations
About
Smart SaaS is a solution for large companies and corporations from any industry needing help handling many different channels through which they receive customer feedback and inquiries. The app's main goal is to improve the work of both customer service teams and managers, as well as boost the customer experience.

Expertise

Project Management
Product Design & Branding

Industry

Healthcare, Banking

Timeline

1 week (ongoing)

Tech Stack, SaaS Boilerplate

django
flask
react native
node.js
next.js
python
gatsby.js
vue.js
react.js
javascript
aws
docker
serverless
figma
photoshop
illustrator
after effects
firebase
blender
graphql
nuxt.js
Scss
typescript
apollo
saas boilerplate
styled components
D3
bigcommerce
bigquery
Wagtail CMS
Django Rest
redux
gsap
i18next
kubernetes
Google Cloud
Platform
rabbitmq
celery
Before
After
Prerequisites
Challenge
Challenge

Virtually every large company operating in the B2C segment faces the same problem – the multitude of points of contact with customers and the inefficient flow of information between different personas, both inside and outside the company. It is mainly due to the massive amount of data, the complexity of the systems used, and limited human resources.

The customer service department employees seek a tool that will improve and accelerate the handling of incoming feedback, requests, and inquiries and enable automatic categorization based on selected criteria.

Managers desperately need categorized data from customers' feedback and inquiries to make accurate data-based decisions to improve the operation of the customer service department and the entire enterprise and to boost the customer experience.

In turn, customers would benefit from a solution that would reduce their frustration – by informing them about each step of the ticket handling process and sending feedback each time.

Requirements
Technical process

All main phases of building the Smart SaaS app have been done in Miro. That's where the project management and design teams worked on the wireframes and prototypes, bringing their idea to life.

One of the standard requirements of our innovation lab is incorporating our own SaaS Boilerplate into the concept. So, they planned to use it to add essential features to their solution – users log in and verification, transactional emails, and subscription model.

The second additional requirement was using AI as a part of the solution. They chose the ChatGPT API, for which they found several applications – like automatically resolving simple, common customer requests, supporting customer service specialists with instructions for more complex cases, transcribing voice conversations, or detecting emotions in customer feedback.

As Smart SaaS is still in the concept phase, we have not decided which technologies will be used for the backend, frontend, infrastructure, and framework. It will be determined in the next stages of work on the project

Roadmap
Solution
Solution

Think about your company's ultimate dashboard, storing all customer information, including feedback, bug reports, inquiries, complaints, or praises. It is seamlessly integrated with all forms, chats, phone numbers, email addresses, or surveys, and what's more, with AI, it can automatically sort, categorize and analyze all this data. That's precisely what Smart SaaS is – a complete platform that simplifies user data flow within a business.

AI is the backbone of the Smart SaaS app, allowing to automate all simple tasks and providing support in more demanding ones. Starting from customer service, it can solve generic issues without human involvement, saving resources for more advanced tasks.

For managers, reports on feedback and other user requests are the most important source of information. With Smart SaaS, they can quickly analyze data, look for patterns and make decisions based on specific numbers and values.

But it doesn't stop there! There's another level of automation – Smart SaaS can provide AI-generated suggestions for improvements with actionable tickets directed to the departments to which the fixes apply. It also prioritizes all issues, enabling work to be evenly distributed so the customer experience is as high as possible.

In conclusion, Smart SaaS is a crucial tool that allows you to bring order to the inexhaustible waterfall of customer information your business is struggling with. And by solving issues within the company, it also boosts the customer experience.

WHAT The CLIENT Said ABOUT this project?

WHAT THE OWNER OF THE INNOVATION LAB SAYS ABOUT THE PROJECT?

With AI-powered automation and seamless integration, Smart SaaS optimizes the flow of user data, benefiting both customer service teams and managers. It provides valuable insights, automates tasks, and generates actionable suggestions for improvements. By streamlining internal processes, Smart SaaS enhances the overall customer experience. It's a vital tool for businesses looking to improve operations and deliver exceptional service.
Alex Dziewulska
Head of Product Design
With AI-powered automation and seamless integration, Smart SaaS optimizes the flow of user data, benefiting both customer service teams and managers. It provides valuable insights, automates tasks, and generates actionable suggestions for improvements. By streamlining internal processes, Smart SaaS enhances the overall customer experience. It's a vital tool for businesses looking to improve operations and deliver exceptional service.
Head of Product Design

what partners say about us?

The code and the work were good quality and really what we were looking for. They were able to bring technical design thinking to the project. Project management was tight and I always knew what was happening.
Daniel Kiyoi
CEO & Founder Magic Dust
Apptension was flexible and professional. When I needed to quickly add capacity, it took a week or two at worst - often days. The cooperation enabled me to slowly scale up my own IT team, and the company was very helpful until the last moments of the transition.
Mateusz Oleksiuk
CEO LESS_
The technical creativity delivered by the team at Apptension was invaluable in the formation of our mixed reality start-up Hyper.
Nathan Sparshott
Co-Founder & CEO of Hyper
The SaaS Boilerplate Apptension built was a huge reason we were so successful, because all these little seemingly unrelated tasks and integrations needed to happen. If we had been working with anybody else, It would have probably taken months to do the same work.
Kwame Nyanning
CEO blkbx.
We needed their help to build the backend services and capabilities needed to deliver a production level on demand. Their ability to produce high-quality work with consistency while dealing with a new type of project was impressive.
Kelly O’Conor
Product Lead, Siberia
The project’s success has resulted in a long-term partnership for design and development. Apptension is a fantastic partner, who is willing to go above and beyond in order to deliver what the client needs.
Catarina Rocha
p(r)oud solutions
Apptension fared well in our project, working with our bespoke CMS and complex requirements. The designs were implemented well and the schedule was kept tight.
Christian Marc Schmidt
Partner at Schema

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