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HealthHub

A SaaS web application for private healthcare providers

HealthHub is a SaaS tool for healthcare providers and their patients that focuses on the core of the problem - reducing the number of requests and shortening issue resolution time. The tool features 3 application modules – for customer support representatives, business decision-makers, and patients.

Expertise

Product Discovery / Product Design & Branding

Industry

Healthcare

Timeline

1 week (ongoing)

Tech stack

SaaS Boilerplate, Figma

Requirements
Challenge
Process
Technical Requirements

All the main phases of product discovery for HealthHub took place in Miro. That’s also where our marketing team brought their ideas to life in the form of prototypes and wireframes.  

As is customary in our Innovation Lab projects, the usage of tech stack of our SaaS Boilerplate is required and also allows to speed up the realization of several technical aspects of HealthHub:

  • Authorization and authentication
  • Multiple payment methods thanks to integration with Stripe 
  • Content management thanks integration with Contentful 
  • Automated testing for registration, authorization/authentication, password reset/update, payments/transaction history, and ability to run E2E test during deployment

SaaS Boilerplate’s tech stack is based on a number of modern technologies, like React and Django.   

HealthHub is still in the concept phase, so the specific technologies have not yet been defined for frontend, backend, infrastructure, etc.

The Challenge

Complicated app interfaces, limited personalization, poor communication, and long wait times are just a few issues in the healthcare software for end-users that creates millions of unresolved patient issues. As a result, the numbers of unhappy customers grow, and more people opt out of your services.

Meanwhile, this multitude of issues leaves medical consultants swamped and disheartened by the lack of effective solutions. Only to exacerbate the situation, the management hires more representatives. But it’s neither helpful for decreasing the number of complaints nor for making insightful business decisions.

Our Process

In a world of convoluted interfaces, communication gaps, and long waiting times in healthcare apps, our HealthHub offers a comprehensive solution to the problems on three fronts: the patients, the customer support, and the management. 

Our tool focuses on reducing the number of customer issues by leveraging the power of AI. Such artificial helper organizes and prioritizes patient requests in a smart way, automates mundane tasks, and provides managers with actionable insights for improvement.

- For customer support efficiency, HealthHub automates task assignments, tracks key metrics, and suggests communication enhancements. As a result, CS reps reduce resolution time and focus on delivering exceptional service instead. Say ‘goodbye’ to overwhelming workloads and ‘hello’ to satisfied patients.

- For managers, HealthHub offers smart analytics and real-time performance indicators, enabling them to make informed choices and drive KPI improvements. Suggestions are tailored to current areas that need improvement to enhance customer satisfaction and propel organizations toward greater success.

- For an unmatched patient experience, there’s a client side of HealthHub that puts patients at the center of care by offering better personalization. From history-based appointment scheduling and location-based facility recommendations to tailored service suggestions, we revolutionize the way individuals manage their health. Furthermore, we go the extra mile to streamline the coordination of healthcare appointments – the app alerts patients of appointment delays and provides options for earlier openings. 

 

A complex solution like HealthHub simplifies healthcare management through its intuitive interface, personalized options, and effective communication channels. By reducing unresolved patient requests, improving customer satisfaction, and providing insightful analytics for informed decision-making, HealthHub transforms the healthcare experience for all stakeholders involved.

what partners say about us?

HealthHub is a game-changer in the healthcare industry. With its user-friendly interface, automation of tasks, and insightful analytics, it revolutionizes healthcare management.
Alex Dziewulska
Head of Product Design
The code and the work were good quality and really what we were looking for. They were able to bring technical design thinking to the project. Project management was tight and I always knew what was happening.
Daniel Kiyoi
CEO & Founder Magic Dust
Apptension was flexible and professional. When I needed to quickly add capacity, it took a week or two at worst - often days. The cooperation enabled me to slowly scale up my own IT team, and the company was very helpful until the last moments of the transition.
Mateusz Oleksiuk
CEO LESS_
The technical creativity delivered by the team at Apptension was invaluable in the formation of our mixed reality start-up Hyper.
Nathan Sparshott
Co-Founder & CEO of Hyper
The SaaS Boilerplate Apptension built was a huge reason we were so successful, because all these little seemingly unrelated tasks and integrations needed to happen. If we had been working with anybody else, It would have probably taken months to do the same work.
Kwame Nyanning
CEO blkbx.
We needed their help to build the backend services and capabilities needed to deliver a production level on demand. Their ability to produce high-quality work with consistency while dealing with a new type of project was impressive.
Kelly O’Conor
Product Lead, Siberia
The project’s success has resulted in a long-term partnership for design and development. Apptension is a fantastic partner, who is willing to go above and beyond in order to deliver what the client needs.
Catarina Rocha
p(r)oud solutions
Apptension fared well in our project, working with our bespoke CMS and complex requirements. The designs were implemented well and the schedule was kept tight.
Christian Marc Schmidt
Partner at Schema
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HealthHub
A SaaS web application for private healthcare providers
About
HealthHub is a SaaS tool for healthcare providers and their patients that focuses on the core of the problem - reducing the number of requests and shortening issue resolution time. The tool features 3 application modules – for customer support representatives, business decision-makers, and patients.

Expertise

Product Discovery / Product Design & Branding

Industry

Healthcare

Timeline

1 week (ongoing)

Tech Stack, SaaS Boilerplate

django
flask
react native
node.js
next.js
python
gatsby.js
vue.js
react.js
javascript
aws
docker
serverless
figma
photoshop
illustrator
after effects
firebase
blender
graphql
nuxt.js
Scss
typescript
apollo
saas boilerplate
styled components
D3
bigcommerce
bigquery
Wagtail CMS
Django Rest
redux
gsap
i18next
kubernetes
Google Cloud
Platform
rabbitmq
celery
Before
After
Prerequisites
Challenge
Challenge

Complicated app interfaces, limited personalization, poor communication, and long wait times are just a few issues in the healthcare software for end-users that creates millions of unresolved patient issues. As a result, the numbers of unhappy customers grow, and more people opt out of your services.

Meanwhile, this multitude of issues leaves medical consultants swamped and disheartened by the lack of effective solutions. Only to exacerbate the situation, the management hires more representatives. But it’s neither helpful for decreasing the number of complaints nor for making insightful business decisions.

Requirements
Technical process

All the main phases of product discovery for HealthHub took place in Miro. That’s also where our marketing team brought their ideas to life in the form of prototypes and wireframes.  

As is customary in our Innovation Lab projects, the usage of tech stack of our SaaS Boilerplate is required and also allows to speed up the realization of several technical aspects of HealthHub:

  • Authorization and authentication
  • Multiple payment methods thanks to integration with Stripe 
  • Content management thanks integration with Contentful 
  • Automated testing for registration, authorization/authentication, password reset/update, payments/transaction history, and ability to run E2E test during deployment

SaaS Boilerplate’s tech stack is based on a number of modern technologies, like React and Django.   

HealthHub is still in the concept phase, so the specific technologies have not yet been defined for frontend, backend, infrastructure, etc.

Roadmap
Solution
Solution

In a world of convoluted interfaces, communication gaps, and long waiting times in healthcare apps, our HealthHub offers a comprehensive solution to the problems on three fronts: the patients, the customer support, and the management. 

Our tool focuses on reducing the number of customer issues by leveraging the power of AI. Such artificial helper organizes and prioritizes patient requests in a smart way, automates mundane tasks, and provides managers with actionable insights for improvement.

- For customer support efficiency, HealthHub automates task assignments, tracks key metrics, and suggests communication enhancements. As a result, CS reps reduce resolution time and focus on delivering exceptional service instead. Say ‘goodbye’ to overwhelming workloads and ‘hello’ to satisfied patients.

- For managers, HealthHub offers smart analytics and real-time performance indicators, enabling them to make informed choices and drive KPI improvements. Suggestions are tailored to current areas that need improvement to enhance customer satisfaction and propel organizations toward greater success.

- For an unmatched patient experience, there’s a client side of HealthHub that puts patients at the center of care by offering better personalization. From history-based appointment scheduling and location-based facility recommendations to tailored service suggestions, we revolutionize the way individuals manage their health. Furthermore, we go the extra mile to streamline the coordination of healthcare appointments – the app alerts patients of appointment delays and provides options for earlier openings. 

 

A complex solution like HealthHub simplifies healthcare management through its intuitive interface, personalized options, and effective communication channels. By reducing unresolved patient requests, improving customer satisfaction, and providing insightful analytics for informed decision-making, HealthHub transforms the healthcare experience for all stakeholders involved.

WHAT The CLIENT Said ABOUT this project?

WHAT THE OWNER OF THE INNOVATION LAB SAYS ABOUT THE PROJECT?

HealthHub is a game-changer in the healthcare industry. With its user-friendly interface, automation of tasks, and insightful analytics, it revolutionizes healthcare management.
Alex Dziewulska
Head of Product Design
HealthHub is a game-changer in the healthcare industry. With its user-friendly interface, automation of tasks, and insightful analytics, it revolutionizes healthcare management.
Head of Product Design

what partners say about us?

The code and the work were good quality and really what we were looking for. They were able to bring technical design thinking to the project. Project management was tight and I always knew what was happening.
Daniel Kiyoi
CEO & Founder Magic Dust
Apptension was flexible and professional. When I needed to quickly add capacity, it took a week or two at worst - often days. The cooperation enabled me to slowly scale up my own IT team, and the company was very helpful until the last moments of the transition.
Mateusz Oleksiuk
CEO LESS_
The technical creativity delivered by the team at Apptension was invaluable in the formation of our mixed reality start-up Hyper.
Nathan Sparshott
Co-Founder & CEO of Hyper
The SaaS Boilerplate Apptension built was a huge reason we were so successful, because all these little seemingly unrelated tasks and integrations needed to happen. If we had been working with anybody else, It would have probably taken months to do the same work.
Kwame Nyanning
CEO blkbx.
We needed their help to build the backend services and capabilities needed to deliver a production level on demand. Their ability to produce high-quality work with consistency while dealing with a new type of project was impressive.
Kelly O’Conor
Product Lead, Siberia
The project’s success has resulted in a long-term partnership for design and development. Apptension is a fantastic partner, who is willing to go above and beyond in order to deliver what the client needs.
Catarina Rocha
p(r)oud solutions
Apptension fared well in our project, working with our bespoke CMS and complex requirements. The designs were implemented well and the schedule was kept tight.
Christian Marc Schmidt
Partner at Schema

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